During this session, Array shares methods for designing with intention using empathy, a lean toolkit where we lay the groundwork for context; the value of observation, rapid testing and empathy mapping; and the benefits of journey mapping.
This will help participants develop project tools to help make the design more focused on patients and their families, and also learn the potential of what focusing on empathy can do for your designs.
Array uses information gathered during visioning as a portion of our lean-led empathy mapping exercises. Our guiding principles, such as experience, quality, process and technology, make hospital and physicians’ visits less stressful for families.
Pat Malick has collaborated with those working toward a patient-centered care environment on countless facilities design endeavors during her 25-year career. Dedicated to healthcare, Pat is a strong advocate for healing environments and applying the principles of evidence-based design and sustainability to all projects. As an active member of the American Academy of Healthcare Interior Designers, Pat continues to advance the ideal of a patient- and family-centric approach in all firm-wide design pursuits.
Laura has 15 years' experience as an interior designer and lead planner in healthcare facilities across the nation. Laura designs interior spaces with a goal of combining both lean planning and unique design solutions. As a LEED Accredited Professional she has been involved with designing LEED Platinum healthcare facilities, as well as numerous inpatient and outpatient, new construction and renovation projects.
Diana Louden is skilled at collecting information for specific aspects of a healthcare design project. She is able to judge the application of new ideas and plans using the existing structural conditions and unite those plans in a new, functional manner. Her approach to each project involves positive interaction with the client to facilitate the direction of concept development and project design. Diana’s design experience includes numerous facility types of varying scale, style and complexity.