CONTENT
During this session, Array shares methods for designing with intention using empathy, a lean toolkit where we lay the groundwork for context; the value of observation, rapid testing and empathy mapping; and the benefits of journey mapping.
This will help participants develop project tools to help make the design more focused on patients and their families, and also learn the potential of what focusing on empathy can do for your designs.
Array uses information gathered during visioning as a portion of our lean-led empathy mapping exercises. Our guiding principles, such as experience, quality, process and technology, make hospital and physicians’ visits less stressful for families.
SPEAKERS
Pat Malick has collaborated with those working toward a patient-centered care environment on countless facilities design endeavors during her 25-year career. Dedicated to healthcare, Pat is a strong advocate for healing environments and applying the principles of evidence-based design and sustainability to all projects. As an active member of the American Academy of Healthcare Interior Designers, Pat continues to advance the ideal of a patient- and family-centric approach in all firm-wide design pursuits.
